Cart:
| Standard Code | Standard Title | Standard Class | Order |
|---|---|---|---|
| GB/T 19013-2021 |
Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards satisfaction |
 English PDF |
| GB/T 19010-2021 |
Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 |
China National Standards satisfaction |
English PDF |
| GB/T 40762-2021 |
Evaluation specification of administrative service satisfaction 政务服务满意度评价规范 |
China National Standards satisfaction |
English PDF |
| GB/T 39045-2020 |
satisfaction evaluation guide of administrative license items 行政许可满意度测评指南 |
China National Standards satisfaction |
English PDF |
| GB/T 19014-2019 |
Quality management－Customer satisfaction－Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 |
China National Standards satisfaction |
English PDF |
| GB/T 19012-2019 |
Quality management—Customer satisfaction—Guidelines for complaints handling in organizations 质量管理 顾客满意 组织投诉处理指南 |
China National Standards satisfaction |
English PDF |
| GB/T 36953.3-2018 |
Evaluation method of urban public transportation passenger satisfaction—Part3：Urban rail transit 城市公共交通乘客满意度评价方法-第3部分：城市轨道交通 |
China National Standards satisfaction |
English PDF |
| GB/T 36953.2-2018 |
Evaluation method of urban public transportation passenger satisfaction—Part 2: Bus and trolleybus transit 城市公共交通乘客满意度评价方法-第2部分：公共汽电车交通 |
China National Standards satisfaction |
English PDF |
| GB/T 36953.1-2018 |
Evaluation method of urban public transportation passenger satisfaction—Part 1：General rules 城市公共交通乘客满意度评价方法-第1部分：总则 |
China National Standards satisfaction |
English PDF |
| GB/T 19018-2017 |
Quality management—Customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions 质量管理 顾客满意 企业-消费者电子商务交易指南 |
China National Standards satisfaction |
English PDF |
| GB/T 35563-2017 |
Meteorological service public satisfaction index 气象服务公众满意度 |
China National Standards satisfaction |
English PDF |
| GB/T 31174-2014 |
Investigation and evaluation of leisure satisfaction 国民休闲满意度调查与评价 |
China National Standards satisfaction |
English PDF |
| GB/Z 27907-2011 |
Quality management - Customer satisfaction - Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 |
China National Standards satisfaction |
English PDF |
| GB/T 19039-2009 |
General rules of customer satisfaction measurement 顾客满意测评通则 |
China National Standards satisfaction |
English PDF |
| GB/T 19038-2009 |
Guide to model and methods of customer satisfaction measurement 顾客满意测评模型和方法指南 |
China National Standards satisfaction |
English PDF |
| GB/T 19013-2009 |
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards satisfaction |
English PDF |
| GB/T 19010-2009 |
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 |
China National Standards satisfaction |
English PDF |
| GB/T 19012-2008 |
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations 质量管理 顾客满意 组织处理投诉指南 |
China National Standards satisfaction |
English PDF |
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