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| Standard Code | Standard Title | Standard Class | Order |
|---|---|---|---|
| GB/T 19012-2019 |
Quality management—Customer satisfaction—Guidelines for complaints handling in organizations 质量管理 顾客满意 组织投诉处理指南 |
China National Standards Guidelines complaints handling |
 English PDF |
| GB/T 19012-2008 |
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations 质量管理 顾客满意 组织处理投诉指南 |
China National Standards Guidelines complaints handling |
English PDF |
| GB/T 17242-1998 |
Guidelines for complaints handling 投诉处理指南 |
China National Standards Guidelines complaints handling |
English PDF |
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