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| Standard Code | Standard Title | Standard Class | Order |
|---|---|---|---|
| GB/T 43568-2023 |
Standards for Handling Insurance Consumer complaints {译} 保险消费投诉处理规范 |
China National Standards complaints |
 English PDF |
| GB/Z 6113.404-2023 |
Specification for radio disturbance and immunity measuring equipment and measurement methods Part 4-4: Uncertainty, statistics and limit value modeling Statistics of complaints and limit value calculation model for the protection of radio services {译} 无线电骚扰和抗扰度测量设备和测量方法规范 第4-4部分：不确定度、统计学和限值建模 投诉的统计和保护无线电业务的限值计算模型 |
China National Standards complaints |
English PDF |
| GB/T 42499-2023 |
Classification and codes of e-commerce complaints and reports {译} 电子商务投诉举报信息分类与代码 |
China National Standards complaints |
English PDF |
| GB/T 19012-2019 |
Quality management—Customer satisfaction—Guidelines for complaints handling in organizations 质量管理 顾客满意 组织投诉处理指南 |
China National Standards complaints |
English PDF |
| GB/T 27003-2011 |
Conformity assessment - complaints and appeals - Principles and requirements 合格评定 投诉和申诉 原则和要求 |
China National Standards complaints |
English PDF |
| GB/T 19012-2008 |
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations 质量管理 顾客满意 组织处理投诉指南 |
China National Standards complaints |
English PDF |
| GB/Z 6113.404-2007 |
Specification for radio disturbance and immunity measuring apparatus and methods - Part 4-4 Uncertainties,statistics and limit modelling- Statistics of complaints and a model for the calculation of limits 无线电骚扰和抗扰度测量设备和测量方法规范 第4-4部分：不确定度、统计学和限值建模 抱怨的统计和限值的计算模型 |
China National Standards complaints |
English PDF |
| GB/T 17242-1998 |
Guidelines for complaints handling 投诉处理指南 |
China National Standards complaints |
English PDF |
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