Standard Code | Standard Title | Standard Class | Order |
---|---|---|---|
GB/Z 43427-2023 |
Quality Services Design high-quality services to achieve the ultimate customer experience {译} 优质服务 设计高品质服务以实现极致顾客体验 |
China National Standards customer |
English PDF |
GB/T 43045.1-2023 |
Information technology services Intelligent customer service Part 1: General requirements {译} 信息技术服务 智能客户服务 第1部分:通用要求 |
China National Standards customer |
English PDF |
GB/T 42891-2023 |
Technical requirements for broadband customer network networking based on public telecommunications networks Multi-input multiple-output (MIMO) universal medium wired networking {译} 基于公用电信网的宽带客户网络联网技术要求 多入多出(MIMO)的通用介质有线联网 |
China National Standards customer |
English PDF |
GB/T 42854-2023 |
General technical specifications for civil aircraft customer training flight simulators {译} 民用飞机客户培训飞行模拟机通用技术规范 |
China National Standards customer |
English PDF |
GB/T 42509-2023 |
Quality Management A Guide to customer Experience Management {译} 质量管理 顾客体验管理指南 |
China National Standards customer |
English PDF |
GB/T 19013-2021 |
Quality management—customer satisfaction—Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards customer |
English PDF |
GB/T 19010-2021 |
Quality management—customer satisfaction—Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 |
China National Standards customer |
English PDF |
GB/T 40646-2021 |
Technical requirements for broadband customer networking based on public telecommunication network -- Optical camera communications 基于公用电信网的宽带客户网络联网技术要求 可见光成像通信 |
China National Standards customer |
English PDF |
GB/T 40420.8-2021 |
Broadband customer gateway virtualization based on public telecommunication network—Part 8: Interface requirements 基于公用电信网的宽带客户网关虚拟化 第8部分:接口要求 |
China National Standards customer |
English PDF |
GB/T 40420.4-2021 |
Broadband customer gateway virtualization based on public telecommunication network—Part 4:Technical requirements for physical business gateway 基于公用电信网的宽带客户网关虚拟化 第4部分:实体企业网关技术要求 |
China National Standards customer |
English PDF |
GB/T 40420.3-2021 |
Broadband customer gateway virtualization based on public telecommunication network—Part 3 :Technical requirements for physical residential gateway 基于公用电信网的宽带客户网关虚拟化 第3部分:实体家庭网关技术要求 |
China National Standards customer |
English PDF |
GB/T 40420.2-2021 |
Broadband customer gateway virtualization based on public telecommunication network—Part 2 :Technology requirements of voice virtualization 基于公用电信网的宽带客户网关虚拟化 第2部分:语音虚拟化技术要求 |
China National Standards customer |
English PDF |
GB/T 40420.7-2021 |
Broadband customer gateway virtualization based on public telecommunication network -- Part 7: Management requirements 基于公用电信网的宽带客户网关虚拟化 第7部分:管理要求 |
China National Standards customer |
English PDF |
GB/T 40420.6-2021 |
Broadband customer gateway virtualization based on public telecommunication network—Part 6: Technical requirements for virtualized business gateway 基于公用电信网的宽带客户网关虚拟化 第6部分:虚拟企业网关功能技术要求 |
China National Standards customer |
English PDF |
GB/T 40420.5-2021 |
Broadband customer gateway virtualization based on public telecommunication network—Part 5: Function and technology requirements for virtual residential gateway 基于公用电信网的宽带客户网关虚拟化 第5部分:虚拟家庭网关功能技术要求 |
China National Standards customer |
English PDF |
GB/T 40420.1-2021 |
Broadband customer gateway virtualization based on public telecommunication network—Part 1 :General requirements 基于公用电信网的宽带客户网关虚拟化 第1部分:总体要求 |
China National Standards customer |
English PDF |
GB/T 38832-2020 |
Technical requirements of broadband customer networking based on public telecommunication network—High-speed visible light communications under lighting constrains 基于公用电信网的宽带客户网络联网技术要求 通照一体化高速可见光通信 |
China National Standards customer |
English PDF |
GB/T 38799-2020 |
Technical requirement for security of broadband customer network equipment based on public telecommunication network—Broadband customer gateway 基于公用电信网的宽带客户网络设备安全技术要求 宽带客户网关 |
China National Standards customer |
English PDF |
GB/T 38797-2020 |
Test method for security of broadband customer network equipment based on public telecommunication network—Broadband customer gateway 基于公用电信网的宽带客户网络设备安全测试方法 宽带客户网关 |
China National Standards customer |
English PDF |
GB/T 38332-2019 |
Smart grid customer automatic demand response—Technical condition of central air conditioning system terminal 智能电网用户自动需求响应 集中式空调系统终端技术条件 |
China National Standards customer |
English PDF |
GB/T 38356-2019 |
Quality management—Guideline for customer-oriented innovation cycle 质量管理 基于顾客需求引领的创新循环指南 |
China National Standards customer |
English PDF |
GB/T 19014-2019 |
Quality management-customer satisfaction-Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 |
China National Standards customer |
English PDF |
GB/T 35031.7-2019 |
customer energy management system—Part 7:Function classification and system gradation 用户端能源管理系统 第7部分:功能分类和系统分级 |
China National Standards customer |
English PDF |
GB/T 35031.6-2019 |
customer energy management system—Part 6: Management indicator system 用户端能源管理系统 第6部分:管理指标体系 |
China National Standards customer |
English PDF |
GB/T 19012-2019 |
Quality management—customer satisfaction—Guidelines for complaints handling in organizations 质量管理 顾客满意 组织投诉处理指南 |
China National Standards customer |
English PDF |
GB/T 18233.5-2018 |
Information technology—Generic cabling for customer premises—Part 5: Data centres 信息技术-用户建筑群通用布缆-第5部分:数据中心 |
China National Standards customer |
English PDF |
GB/T 32063-2015/XG1-2018 |
customer service for public of urban water supply 《城镇供水服务》国家标准第1号修改单 |
China National Standards customer |
English PDF |
GB/T 34961.1-2018 |
Information technology—Implementation and operation of customer premises cabling—Part1:Administration 信息技术 用户建筑群布缆的实现和操作 第1部分:管理 |
China National Standards customer |
English PDF |
GB/T 35031.2-2018 |
customer energy management system—Part 2: Functional specification of master station 用户端能源管理系统 第2部分:主站功能规范 |
China National Standards customer |
English PDF |
GB/T 35031.1-2018 |
customer energy management system—Part 1: Guideline 用户端能源管理系统 第1部分:导则 |
China National Standards customer |
English PDF |
GB/T 35031.301-2018 |
customer energy management system—Part 3-1: General requirements for subsystem gateway 用户端能源管理系统 第3-1部分:子系统接口网关一般要求 |
China National Standards customer |
English PDF |
GB/T 36458-2018 |
Information technology—customer premises cabling for wireless access points 信息技术 无线接入点的用户建筑群布缆 |
China National Standards customer |
English PDF |
GB/T 36464.3-2018 |
Information technology—Intelligent speech interaction system—Part 3: Intelligent customer service 信息技术 智能语音交互系统 第3部分:智能客服 |
China National Standards customer |
English PDF |
GB/T 36339-2018 |
Technological requirements of intelligent customer service semantic library 智能客服语义库技术要求 |
China National Standards customer |
English PDF |
GB/T 18233.3-2018 |
Information technology—Generic cabling for customer premises—Part 3: Industrial premises 信息技术 用户建筑群通用布缆 第3部分:工业建筑群 |
China National Standards customer |
English PDF |
GB/T 34961.3-2017 |
Information technology—Implementation and operation of customer premises cabling—Part 3:Testing of optical fibre cabling 信息技术 用户建筑群布缆的实现和操作 第3部分:光纤布缆测试 |
China National Standards customer |
English PDF |
GB/T 34961.2-2017 |
Information technology—Implementation and operation of customer premises cabling—Part 2: Planning and installation 信息技术 用户建筑群布缆的实现和操作 第2部分:规划和安装 |
China National Standards customer |
English PDF |
GB/T 19018-2017 |
Quality management—customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions 质量管理 顾客满意 企业-消费者电子商务交易指南 |
China National Standards customer |
English PDF |
GB/T 33852-2017 |
QoS technical requirements for broadband customer network based on telecommunication network 基于公用电信网的宽带客户网络服务质量技术要求 |
China National Standards customer |
English PDF |
GB/T 33854-2017 |
Networking specification for broadband customer network based on public telecommunication network—PLC networking 基于公用电信网的宽带客户网络联网技术要求 电力线联网 |
China National Standards customer |
English PDF |
GB/T 35780.2-2017 |
customer contact service—Part 2: Requirements for clients using the services of customer contact centres 顾客联络服务 第2部分:使用顾客联络中心服务的委托方要求 |
China National Standards customer |
English PDF |
GB/T 35780.1-2017 |
customer contact service—Part 1: Requirements for customer contact centres 顾客联络服务 第1部分:顾客联络中心要求 |
China National Standards customer |
English PDF |
GB/T 32403.2-2015 |
Technical requirements for equipments in broadband customer network based on telecommunication network—Part 2:Enterprise gateway 基于公用电信网的宽带客户网络设备技术要求 第2部分:企业用宽带客户网关 |
China National Standards customer |
English PDF |
GB/T 32403.1-2015 |
Technical requirements for equipments in broadband customer network based on telecommunication network—Part 1:Residential gateway 基于公用电信网的宽带客户网络设备技术要求 第1部分:家庭用宽带客户网关 |
China National Standards customer |
English PDF |
GB/T 32317-2015 |
Commercial bank customer risk tolerance assessment specification 商业银行个人理财客户风险承受能力测评规范 |
China National Standards customer |
English PDF |
GB/T 32315-2015 |
Basic requirements for bank industry customer service center 银行业客户服务中心基本要求 |
China National Standards customer |
English PDF |
GB/T 32314-2015 |
Management specification for customer service center outsourcing service of commercial banks 商业银行客户服务中心服务外包管理规范 |
China National Standards customer |
English PDF |
GB/T 32312-2015 |
Service evaluation index specification for customer service center of bank industry 银行业客户服务中心服务评价指标规范 |
China National Standards customer |
English PDF |
GB/T 32063-2015 |
customer service for public of urban water supply 城镇供水服务 |
China National Standards customer |
English PDF |
GB/T 31240-2014 |
Information technology―Pathways and spaces for customer premises cabling 信息技术 用户建筑群布缆的路径和空间 |
China National Standards customer |
English PDF |
GB/T 31186.5-2014 |
Specification of description for basic information of bank’s customer―Part 5: Telephone number 银行客户基本信息描述规范 第5部分:电话号码 |
China National Standards customer |
English PDF |
GB/T 31186.4-2014 |
Specification of description for basic information of bank’s customer—Part 4: Address 银行客户基本信息描述规范 第4部分:地址 |
China National Standards customer |
English PDF |
GB/T 31186.3-2014 |
Specification of description for basic information of bank’s customer―Part 3: Discriminating ID 银行客户基本信息描述规范 第3部分:识别标识 |
China National Standards customer |
English PDF |
GB/T 31186.2-2014 |
Specification of description for basic information of bank’s customer―Part 2: Name 银行客户基本信息描述规范 第2部分:名称 |
China National Standards customer |
English PDF |
GB/T 31186.1-2014 |
Specification of description for basic information of bank’s customer―Part 1: Model of description 银行客户基本信息描述规范 第1部分:描述模型 |
China National Standards customer |
English PDF |
GB/T 29234-2012 |
Security technical requirements for broadband customer network based on telecommunication network 基于公用电信网的宽带客户网络安全技术要求 |
China National Standards customer |
English PDF |
GB/T 28508-2012 |
General technical requirements for broadband customer network based on telecommunication network 基于公用电信网的宽带客户网络总体技术要求 |
China National Standards customer |
English PDF |
GB/Z 27907-2011 |
Quality management - customer satisfaction - Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 |
China National Standards customer |
English PDF |
GB/T 25636-2010 |
Numerical control system of machine tools - Guidelines for the service of customer 机床数控系统 用户服务指南 |
China National Standards customer |
English PDF |
GB/T 19039-2009 |
General rules of customer satisfaction measurement 顾客满意测评通则 |
China National Standards customer |
English PDF |
GB/T 19038-2009 |
Guide to model and methods of customer satisfaction measurement 顾客满意测评模型和方法指南 |
China National Standards customer |
English PDF |
GB/T 19013-2009 |
Quality management - customer satisfaction - Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards customer |
English PDF |
GB/T 19010-2009 |
Quality management - customer satisfaction - Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 |
China National Standards customer |
English PDF |
GB/T 18233-2008 |
Information technology - Generic cabling for customer premises 信息技术 用户建筑群的通用布缆 |
China National Standards customer |
English PDF |
GB/T 19012-2008 |
Quality management - customer satisfaction - Guidelines for complaints handling in organizations 质量管理 顾客满意 组织处理投诉指南 |
China National Standards customer |
English PDF |
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