China National Standards

China customer GB Standards List


  •  China "customer" GB Standards List:
  • Standard  Code Standard Title Standard Class Order
    GB/Z 43427-2023 Quality Services Design high-quality services to achieve the ultimate customer experience {译}
    优质服务 设计高品质服务以实现极致顾客体验
    China National Standards
    customer

    English PDF
    GB/T 43045.1-2023 Information technology services Intelligent customer service Part 1: General requirements {译}
    信息技术服务 智能客户服务 第1部分:通用要求
    China National Standards
    customer

    English PDF
    GB/T 42891-2023 Technical requirements for broadband customer network networking based on public telecommunications networks Multi-input multiple-output (MIMO) universal medium wired networking {译}
    基于公用电信网的宽带客户网络联网技术要求 多入多出(MIMO)的通用介质有线联网
    China National Standards
    customer

    English PDF
    GB/T 42854-2023 General technical specifications for civil aircraft customer training flight simulators {译}
    民用飞机客户培训飞行模拟机通用技术规范
    China National Standards
    customer

    English PDF
    GB/T 42509-2023 Quality Management A Guide to customer Experience Management {译}
    质量管理 顾客体验管理指南
    China National Standards
    customer

    English PDF
    GB/T 19013-2021 Quality management—customer satisfaction—Guidelines for dispute resolution external to organizations
    质量管理 顾客满意 组织外部争议解决指南
    China National Standards
    customer

    English PDF
    GB/T 19010-2021 Quality management—customer satisfaction—Guidelines for codes of conduct for organizations
    质量管理 顾客满意 组织行为规范指南
    China National Standards
    customer

    English PDF
    GB/T 40646-2021 Technical requirements for broadband customer networking based on public telecommunication network -- Optical camera communications
    基于公用电信网的宽带客户网络联网技术要求 可见光成像通信
    China National Standards
    customer

    English PDF
    GB/T 40420.8-2021 Broadband customer gateway virtualization based on public telecommunication network—Part 8: Interface requirements
    基于公用电信网的宽带客户网关虚拟化 第8部分:接口要求
    China National Standards
    customer

    English PDF
    GB/T 40420.4-2021 Broadband customer gateway virtualization based on public telecommunication network—Part 4:Technical requirements for physical business gateway
    基于公用电信网的宽带客户网关虚拟化 第4部分:实体企业网关技术要求
    China National Standards
    customer

    English PDF
    GB/T 40420.3-2021 Broadband customer gateway virtualization based on public telecommunication network—Part 3 :Technical requirements for physical residential gateway
    基于公用电信网的宽带客户网关虚拟化 第3部分:实体家庭网关技术要求
    China National Standards
    customer

    English PDF
    GB/T 40420.2-2021 Broadband customer gateway virtualization based on public telecommunication network—Part 2 :Technology requirements of voice virtualization
    基于公用电信网的宽带客户网关虚拟化 第2部分:语音虚拟化技术要求
    China National Standards
    customer

    English PDF
    GB/T 40420.7-2021 Broadband customer gateway virtualization based on public telecommunication network -- Part 7: Management requirements
    基于公用电信网的宽带客户网关虚拟化 第7部分:管理要求
    China National Standards
    customer

    English PDF
    GB/T 40420.6-2021 Broadband customer gateway virtualization based on public telecommunication network—Part 6: Technical requirements for virtualized business gateway
    基于公用电信网的宽带客户网关虚拟化 第6部分:虚拟企业网关功能技术要求
    China National Standards
    customer

    English PDF
    GB/T 40420.5-2021 Broadband customer gateway virtualization based on public telecommunication network—Part 5: Function and technology requirements for virtual residential gateway
    基于公用电信网的宽带客户网关虚拟化 第5部分:虚拟家庭网关功能技术要求
    China National Standards
    customer

    English PDF
    GB/T 40420.1-2021 Broadband customer gateway virtualization based on public telecommunication network—Part 1 :General requirements
    基于公用电信网的宽带客户网关虚拟化 第1部分:总体要求
    China National Standards
    customer

    English PDF
    GB/T 38832-2020 Technical requirements of broadband customer networking based on public telecommunication network—High-speed visible light communications under lighting constrains
    基于公用电信网的宽带客户网络联网技术要求 通照一体化高速可见光通信
    China National Standards
    customer

    English PDF
    GB/T 38799-2020 Technical requirement for security of broadband customer network equipment based on public telecommunication network—Broadband customer gateway
    基于公用电信网的宽带客户网络设备安全技术要求 宽带客户网关
    China National Standards
    customer

    English PDF
    GB/T 38797-2020 Test method for security of broadband customer network equipment based on public telecommunication network—Broadband customer gateway
    基于公用电信网的宽带客户网络设备安全测试方法 宽带客户网关
    China National Standards
    customer

    English PDF
    GB/T 38332-2019 Smart grid customer automatic demand response—Technical condition of central air conditioning system terminal
    智能电网用户自动需求响应 集中式空调系统终端技术条件
    China National Standards
    customer

    English PDF
    GB/T 38356-2019 Quality management—Guideline for customer-oriented innovation cycle
    质量管理 基于顾客需求引领的创新循环指南
    China National Standards
    customer

    English PDF
    GB/T 19014-2019 Quality management-customer satisfaction-Guidelines for monitoring and measuring
    质量管理 顾客满意 监视和测量指南
    China National Standards
    customer

    English PDF
    GB/T 35031.7-2019 customer energy management system—Part 7:Function classification and system gradation
    用户端能源管理系统 第7部分:功能分类和系统分级
    China National Standards
    customer

    English PDF
    GB/T 35031.6-2019 customer energy management system—Part 6: Management indicator system
    用户端能源管理系统 第6部分:管理指标体系
    China National Standards
    customer

    English PDF
    GB/T 19012-2019 Quality management—customer satisfaction—Guidelines for complaints handling in organizations
    质量管理 顾客满意 组织投诉处理指南
    China National Standards
    customer

    English PDF
    GB/T 18233.5-2018 Information technology—Generic cabling for customer premises—Part 5: Data centres
    信息技术-用户建筑群通用布缆-第5部分:数据中心
    China National Standards
    customer

    English PDF
    GB/T 32063-2015/XG1-2018 customer service for public of urban water supply
    《城镇供水服务》国家标准第1号修改单
    China National Standards
    customer

    English PDF
    GB/T 34961.1-2018 Information technology—Implementation and operation of customer premises cabling—Part1:Administration
    信息技术 用户建筑群布缆的实现和操作 第1部分:管理
    China National Standards
    customer

    English PDF
    GB/T 35031.2-2018 customer energy management system—Part 2: Functional specification of master station
    用户端能源管理系统 第2部分:主站功能规范
    China National Standards
    customer

    English PDF
    GB/T 35031.1-2018 customer energy management system—Part 1: Guideline
    用户端能源管理系统 第1部分:导则
    China National Standards
    customer

    English PDF
    GB/T 35031.301-2018 customer energy management system—Part 3-1: General requirements for subsystem gateway
    用户端能源管理系统 第3-1部分:子系统接口网关一般要求
    China National Standards
    customer

    English PDF
    GB/T 36458-2018 Information technology—customer premises cabling for wireless access points
    信息技术 无线接入点的用户建筑群布缆
    China National Standards
    customer

    English PDF
    GB/T 36464.3-2018 Information technology—Intelligent speech interaction system—Part 3: Intelligent customer service
    信息技术 智能语音交互系统 第3部分:智能客服
    China National Standards
    customer

    English PDF
    GB/T 36339-2018 Technological requirements of intelligent customer service semantic library
    智能客服语义库技术要求
    China National Standards
    customer

    English PDF
    GB/T 18233.3-2018 Information technology—Generic cabling for customer premises—Part 3: Industrial premises
    信息技术 用户建筑群通用布缆 第3部分:工业建筑群
    China National Standards
    customer

    English PDF
    GB/T 34961.3-2017 Information technology—Implementation and operation of customer premises cabling—Part 3:Testing of optical fibre cabling
    信息技术 用户建筑群布缆的实现和操作 第3部分:光纤布缆测试
    China National Standards
    customer

    English PDF
    GB/T 34961.2-2017 Information technology—Implementation and operation of customer premises cabling—Part 2: Planning and installation
    信息技术 用户建筑群布缆的实现和操作 第2部分:规划和安装
    China National Standards
    customer

    English PDF
    GB/T 19018-2017 Quality management—customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions
    质量管理 顾客满意 企业-消费者电子商务交易指南
    China National Standards
    customer

    English PDF
    GB/T 33852-2017 QoS technical requirements for broadband customer network based on telecommunication network
    基于公用电信网的宽带客户网络服务质量技术要求
    China National Standards
    customer

    English PDF
    GB/T 33854-2017 Networking specification for broadband customer network based on public telecommunication network—PLC networking
    基于公用电信网的宽带客户网络联网技术要求 电力线联网
    China National Standards
    customer

    English PDF
    GB/T 35780.2-2017 customer contact service—Part 2: Requirements for clients using the services of customer contact centres
    顾客联络服务 第2部分:使用顾客联络中心服务的委托方要求
    China National Standards
    customer

    English PDF
    GB/T 35780.1-2017 customer contact service—Part 1: Requirements for customer contact centres
    顾客联络服务 第1部分:顾客联络中心要求
    China National Standards
    customer

    English PDF
    GB/T 32403.2-2015 Technical requirements for equipments in broadband customer network based on telecommunication network—Part 2:Enterprise gateway
    基于公用电信网的宽带客户网络设备技术要求 第2部分:企业用宽带客户网关
    China National Standards
    customer

    English PDF
    GB/T 32403.1-2015 Technical requirements for equipments in broadband customer network based on telecommunication network—Part 1:Residential gateway
    基于公用电信网的宽带客户网络设备技术要求 第1部分:家庭用宽带客户网关
    China National Standards
    customer

    English PDF
    GB/T 32317-2015 Commercial bank customer risk tolerance assessment specification
    商业银行个人理财客户风险承受能力测评规范
    China National Standards
    customer

    English PDF
    GB/T 32315-2015 Basic requirements for bank industry customer service center
    银行业客户服务中心基本要求
    China National Standards
    customer

    English PDF
    GB/T 32314-2015 Management specification for customer service center outsourcing service of commercial banks
    商业银行客户服务中心服务外包管理规范
    China National Standards
    customer

    English PDF
    GB/T 32312-2015 Service evaluation index specification for customer service center of bank industry
    银行业客户服务中心服务评价指标规范
    China National Standards
    customer

    English PDF
    GB/T 32063-2015 customer service for public of urban water supply
    城镇供水服务
    China National Standards
    customer

    English PDF
    GB/T 31240-2014 Information technology―Pathways and spaces for customer premises cabling
    信息技术 用户建筑群布缆的路径和空间
    China National Standards
    customer

    English PDF
    GB/T 31186.5-2014 Specification of description for basic information of bank’s customer―Part 5: Telephone number
    银行客户基本信息描述规范 第5部分:电话号码
    China National Standards
    customer

    English PDF
    GB/T 31186.4-2014 Specification of description for basic information of bank’s customer—Part 4: Address
    银行客户基本信息描述规范 第4部分:地址
    China National Standards
    customer

    English PDF
    GB/T 31186.3-2014 Specification of description for basic information of bank’s customer―Part 3: Discriminating ID
    银行客户基本信息描述规范 第3部分:识别标识
    China National Standards
    customer

    English PDF
    GB/T 31186.2-2014 Specification of description for basic information of bank’s customer―Part 2: Name
    银行客户基本信息描述规范 第2部分:名称
    China National Standards
    customer

    English PDF
    GB/T 31186.1-2014 Specification of description for basic information of bank’s customer―Part 1: Model of description
    银行客户基本信息描述规范 第1部分:描述模型
    China National Standards
    customer

    English PDF
    GB/T 29234-2012 Security technical requirements for broadband customer network based on telecommunication network
    基于公用电信网的宽带客户网络安全技术要求
    China National Standards
    customer

    English PDF
    GB/T 28508-2012 General technical requirements for broadband customer network based on telecommunication network
    基于公用电信网的宽带客户网络总体技术要求
    China National Standards
    customer

    English PDF
    GB/Z 27907-2011 Quality management - customer satisfaction - Guidelines for monitoring and measuring
    质量管理 顾客满意 监视和测量指南
    China National Standards
    customer

    English PDF
    GB/T 25636-2010 Numerical control system of machine tools - Guidelines for the service of customer
    机床数控系统 用户服务指南
    China National Standards
    customer

    English PDF
    GB/T 19039-2009 General rules of customer satisfaction measurement
    顾客满意测评通则
    China National Standards
    customer

    English PDF
    GB/T 19038-2009 Guide to model and methods of customer satisfaction measurement
    顾客满意测评模型和方法指南
    China National Standards
    customer

    English PDF
    GB/T 19013-2009 Quality management - customer satisfaction - Guidelines for dispute resolution external to organizations
    质量管理 顾客满意 组织外部争议解决指南
    China National Standards
    customer

    English PDF
    GB/T 19010-2009 Quality management - customer satisfaction - Guidelines for codes of conduct for organizations
    质量管理 顾客满意 组织行为规范指南
    China National Standards
    customer

    English PDF
    GB/T 18233-2008 Information technology - Generic cabling for customer premises
    信息技术 用户建筑群的通用布缆
    China National Standards
    customer

    English PDF
    GB/T 19012-2008 Quality management - customer satisfaction - Guidelines for complaints handling in organizations
    质量管理 顾客满意 组织处理投诉指南
    China National Standards
    customer

    English PDF

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