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| Standard Code | Standard Title | Standard Class | Order |
|---|---|---|---|
| GB/T 42498-2023 |
Specifications for Online dispute Resolution in E-Commerce {译} 电子商务在线争议解决规范 |
China National Standards dispute |
 English PDF |
| GB/T 40550-2021 |
Terminology of labor and personnel dispute arbitration 劳动人事争议仲裁术语 |
China National Standards dispute |
English PDF |
| GB/T 19013-2021 |
Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards dispute |
English PDF |
| GB/T 41127-2021 |
Cross-border E-commerce -- Specification for online dispute resolution documents 跨境电子商务 在线争议解决单证规范 |
China National Standards dispute |
English PDF |
| GB/T 34827-2017 |
E-commerce credit—General principles of transaction dispute resolution in online retailing 电子商务信用 第三方网络零售平台交易纠纷处理通则 |
China National Standards dispute |
English PDF |
| GB/T 19013-2009 |
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 |
China National Standards dispute |
English PDF |
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