China National Standards

China management—Customer GB Standards List


  •  China "management—Customer" GB Standards List:
  • Standard  Code Standard Title Standard Class Order
    GB/T 19013-2021 Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations
    质量管理 顾客满意 组织外部争议解决指南
    China National Standards
    management—Customer

    English PDF
    GB/T 19010-2021 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
    质量管理 顾客满意 组织行为规范指南
    China National Standards
    management—Customer

    English PDF
    GB/T 19012-2019 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
    质量管理 顾客满意 组织投诉处理指南
    China National Standards
    management—Customer

    English PDF
    GB/T 19018-2017 Quality management—Customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions
    质量管理 顾客满意 企业-消费者电子商务交易指南
    China National Standards
    management—Customer

    English PDF

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