China National Standards

China satisfaction GB Standards List


  •  China "satisfaction" GB Standards List:
  • Standard  Code Standard Title Standard Class Order
    GB/T 19013-2021 Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations
    质量管理 顾客满意 组织外部争议解决指南
    China National Standards
    satisfaction

    English PDF
    GB/T 19010-2021 Quality management—Customer satisfaction—Guidelines for codes of conduct for organizations
    质量管理 顾客满意 组织行为规范指南
    China National Standards
    satisfaction

    English PDF
    GB/T 40762-2021 Evaluation specification of administrative service satisfaction
    政务服务满意度评价规范
    China National Standards
    satisfaction

    English PDF
    GB/T 39045-2020 satisfaction evaluation guide of administrative license items
    行政许可满意度测评指南
    China National Standards
    satisfaction

    English PDF
    GB/T 19014-2019 Quality management-Customer satisfaction-Guidelines for monitoring and measuring
    质量管理 顾客满意 监视和测量指南
    China National Standards
    satisfaction

    English PDF
    GB/T 19012-2019 Quality management—Customer satisfaction—Guidelines for complaints handling in organizations
    质量管理 顾客满意 组织投诉处理指南
    China National Standards
    satisfaction

    English PDF
    GB/T 36953.3-2018 Evaluation method of urban public transportation passenger satisfaction—Part3:Urban rail transit
    城市公共交通乘客满意度评价方法-第3部分:城市轨道交通
    China National Standards
    satisfaction

    English PDF
    GB/T 36953.2-2018 Evaluation method of urban public transportation passenger satisfaction—Part 2: Bus and trolleybus transit
    城市公共交通乘客满意度评价方法-第2部分:公共汽电车交通
    China National Standards
    satisfaction

    English PDF
    GB/T 36953.1-2018 Evaluation method of urban public transportation passenger satisfaction—Part 1:General rules
    城市公共交通乘客满意度评价方法-第1部分:总则
    China National Standards
    satisfaction

    English PDF
    GB/T 19018-2017 Quality management—Customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions
    质量管理 顾客满意 企业-消费者电子商务交易指南
    China National Standards
    satisfaction

    English PDF
    GB/T 35563-2017 Meteorological service public satisfaction index
    气象服务公众满意度
    China National Standards
    satisfaction

    English PDF
    GB/T 31174-2014 Investigation and evaluation of leisure satisfaction
    国民休闲满意度调查与评价
    China National Standards
    satisfaction

    English PDF
    GB/Z 27907-2011 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
    质量管理 顾客满意 监视和测量指南
    China National Standards
    satisfaction

    English PDF
    GB/T 19039-2009 General rules of customer satisfaction measurement
    顾客满意测评通则
    China National Standards
    satisfaction

    English PDF
    GB/T 19038-2009 Guide to model and methods of customer satisfaction measurement
    顾客满意测评模型和方法指南
    China National Standards
    satisfaction

    English PDF
    GB/T 19013-2009 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
    质量管理 顾客满意 组织外部争议解决指南
    China National Standards
    satisfaction

    English PDF
    GB/T 19010-2009 Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
    质量管理 顾客满意 组织行为规范指南
    China National Standards
    satisfaction

    English PDF
    GB/T 19012-2008 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
    质量管理 顾客满意 组织处理投诉指南
    China National Standards
    satisfaction

    English PDF

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